Simple, intuitive yet powerful
Do your customers reach out to you on your various pages on Facebook, Instagram, Messenger and Twitter?
With Silverbakk you have the flexibility to receive and send messages on multiple social media platforms in one convenient tool.
Keep customers happy and you service desk staff sane.
Silverbakk gives you a streamlined workflow for handling your customers requests on social media.
Respond to customers wherever they try to reach you
In 2020, over 3.6 billion people are using social media worldwide.
That number is projected to increase to almost 4.41 billion by 2025.
Serving customers on multiple platforms is crucial for any company in today’s digital age.
Customers deserve your care and attention wherever they try to reach you, not just via email or a popup chat on your website.
And they appreciate to be able to get quality service on the platform of their choice.
Analytics and followup
Just like in any field you need some data to make sure your staying on the right track.
Servicedesk has an integrated statistics and metrics dashboard which helps you deliver your best to your customers.
Forget spreadsheets and csv-files.
Get insights into your workflow with interactive charts.
- Facebook + Messenger
- Social Ads
- Unlimited accounts
- 5 replies per day
- All features in Start
- Unlimited replies
- Unlimited workspaces
- Price per Agent
- All features in Professional
- Volume discounts
- Custom integrations
We would love to hear from you
If there is anything on your mind, whether it be features, pricing or anything else, please send us a message and we’ll get right back to you.