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Reports are one of our most used features. Many of our users do rarely visit silverbakk.com, but relies on the reports they receive from us. Therefore a small update on how the reports work, are setup and managed can be appropriate.
For your first project the daily report is enabled by default, this so you don’t miss that the reports exists when you first sign up (the only thing in Silverbakk that is not opt-in). For the next project (or any other report), just visit the Reports section and manage/create/delete your reports. To make the Reports section more visible we have also moved it into the main navigation in the upper right corner (only visible when logged in).
All good things are three
Executive Reports, Scheduled Reports and Alerts are included in the Reports feature.
The executive report is the godmother of reports.They are fully customizable reports that meet almost any demand.
The Executive Report has the following features:
- Write your own Executive Summary
- Base the report only on “Executive Summary” flagged posts (pre-defined flag that exists in all projects).
- Custom date selection
- Include Silverbakk Internal comments (made via the “Log” section on each post) in the post. Will be shown indented below each post that have an internal comment.
- Base the report only on a specific flag.
- Search-based reports. Create a report on all the content in the project that contains the requested search-term.
- Create reports based on a specific language
The scheduled reports …are the basic reports that most users use everyday. Daily, weekly and monthly reports are available and can be customized in more modest way. You can choose which keyword (default is all) and which language (default is all). As many different combinations as needed is possible.
The alerts …are a bit intelligent. Since you probably do not want alerts for every post that mentions one of your keywords, Silverbakk has implemented the possibility to choose which level of engagement that is required for the alert to be triggered. You can set 0 if you want every mention and set a higher threshold if you want posts with some engagement prior to receiving the alert. The alerts a simple mail notifications.
We hope this update will help you gain even further value from your reports. If you have any question or maybe a suggestion for improvement do not hesitate to drop us a note on support@silverbakk.com
